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Microsoft 365 Collaboration Specialist
2 months ago
Position: Microsoft 365 Collaboration Specialist
Employment Type: Direct Hire
Compensation: $100K + bonus (average payout 150% for 20 years), pension, 401K match, and comprehensive benefits including medical, PTO, etc.
Key Responsibilities:
This role, situated within a cooperative team atmosphere, is tasked with the System Administration of Microsoft 365 Collaboration tools and PDF solutions throughout the organization. Key responsibilities include:
- Collaborating with team members and internal stakeholders to design, implement, and oversee cloud initiatives centered on Microsoft 365, aimed at enhancing business functionality and user experience.
- Configuring, deploying, and managing Office 365 applications and features to align with business needs, industry best practices, and security protocols.
- Acting as a third-level escalation point, providing technical support and guidance to end-users, addressing inquiries and issues related to Microsoft 365.
- Creating and maintaining comprehensive technical documentation, including system configurations, technical specifications, designs, processes, operational procedures, knowledge articles, test plans, and test results.
- Developing and delivering training programs to inform stakeholders, users, and IT support staff on best practices and policies.
- Establishing and enforcing governance policies, user guidelines, and security measures for Office 365.
- Conducting regular performance and security audits to identify improvement opportunities and implement necessary changes.
- Staying informed about the latest Microsoft 365 features, updates, roadmaps, and releases, evaluating their relevance to the organization and recommending applicable enhancements.
- Monitoring performance, availability, and configuration standards of Microsoft 365 services, taking appropriate actions to ensure service levels are achieved.
Required Qualifications:
Technical Skills:
- Extensive knowledge and experience with Microsoft technologies including Microsoft Teams, MS Teams Voice, SharePoint Online, OneDrive for Business, Office 365 tenant administration, GPO policies, Office client patching, conditional access, PowerShell scripting, MS graph connector, external access, and documentation - Required.
- Demonstrated experience as an Office 365 Engineer, with a solid understanding of Office 365 applications and services - Required.
- Thorough knowledge of Office 365 administration, including user management, license management, security settings, and compliance features - Required.
- Expertise in configuring and troubleshooting Office 365 services such as Word, Excel, PowerPoint, OneNote, SharePoint Online, OneDrive, and Teams - Required.
- Programming/scripting skills using PowerShell for Office 365 automation and administration – Desired.
- Familiarity with Active Directory and Azure Active Directory – Desired.
- Working knowledge of network protocols, DNS, authentication methods, server, and storage technology - Desired.
- Awareness of cyber security threats, risks, and the importance of safeguarding the enterprise – Desired.
Non-Technical Skills:
- Exceptional communication skills (both verbal and written) along with technical writing abilities.
- Capacity to work independently and within a geographically dispersed team environment.
- Strong problem-solving and decision-making skills; ability to comprehend and analyze complex issues.
- Self-motivated, detail-oriented, highly organized, and capable of managing a variety of tasks and responsibilities efficiently with a high level of quality.
- Aptitude for simplifying complex subjects for non-technical audiences.
- Ability to evaluate the impact of changes and assess risks to ensure informed business decisions are made.
The salary range for this position is $90,000 – 100,000 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k match, bonus, pension plan, and commuter benefits.
Synergis is committed to being an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Synergis is a workforce solutions partner serving numerous businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation while enhancing the Total Experience (TX). Synergis collaborates with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital, and creative professionals. Learn more about Synergis at
