Pharmacy Support Specialist
1 week ago
Job Summary:
We are seeking a highly skilled Pharmacy Support Call Center Representative to join our team at IQVIA INC (US10). As a key member of our customer support team, you will be responsible for providing exceptional service to patients, pharmacies, and medical professionals utilizing our Opus Health program.
Key Responsibilities:
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provide first-level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
Requirements:
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
What We Offer:
We offer a competitive hourly rate of $18.00, with opportunities for annual bonus, sales incentives, and/or stock. Our benefits package includes healthcare, retirement, paid time off, and more.
About IQVIA INC (US10):
IQVIA INC (US10) is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
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