IT Field Service Technician

4 weeks ago

Panama City Beach, Florida, United States Insight Global Full time
Job Title: Field Tech

We are seeking a skilled and customer-focused IT Field Service Technician to provide technical support across multiple locations in Illinois.

As an IT Field Service Technician, you will play a vital role in ensuring the seamless operation of our information technology systems, resolving technical issues, and delivering exceptional service to our end-users.

Key Responsibilities:
  • Respond to IT support requests from end-users across multiple locations.
  • Diagnose and resolve hardware and network issues efficiently.
  • Perform routine maintenance, upgrades, and repairs on computers, printers, and other IT equipment.
  • Install, configure, and troubleshoot software applications and operating systems.
  • Assist in setup, configuration, and maintenance of network infrastructure.
  • Maintain accurate records of IT service requests, resolutions, and equipment inventory.

Effectively manage and prioritize IT support requests across multiple locations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to our HR department.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Required Skills & Experience:
  • 3+ years of experience as an IT Field Service Technician.
  • Strong knowledge of computer hardware, operating systems, and software applications.
  • Strong knowledge of IOS/Android devices.
  • Familiarity with network protocols, security, and troubleshooting.
  • Valid driver's license and reliable transportation.
Nice to Have Skills & Experience:
  • Healthcare experience.
  • Service Now.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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