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Customer Support Representative

2 months ago


San Diego, California, United States Akraya Full time
Job Summary

We are seeking a dedicated and skilled Customer Support Representative to join our team in San Diego. As a key member of our support team, you will be responsible for providing exceptional support to our rapidly expanding global customer base for the ServiceNow platform.

This role involves logging cases, providing initial triage technical support, and representing peers in global forums to ensure a superior customer experience with our product. You will also provide essential support for ServiceNow Store applications, manage multiple cases daily, and participate in User Acceptance Testing to enhance product usability.

Key Responsibilities
  • Log and maintain details of software/hardware issues.
  • Provide initial triage technical support and solve problems via phone, email, or ServiceNow CRM.
  • Escalate complex cases to internal or external resources.
  • Support users in the use of the ServiceNow platform, offering advice and walk-throughs as necessary.
  • Identify gaps in self-service documentation and contribute to its improvement.
Requirements
  • Proficiency with the ServiceNow platform.
  • Strong troubleshooting skills with SaaS applications.
  • Effective communication and the ability to work well under pressure.
About Akraya

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. We are industry leaders in IT staffing, providing staffing solutions for Fortune 100 companies.

We don't just connect you with great jobs, we connect you with a workplace that inspires. Join us today and experience the Akraya difference.