Banking Customer Experience Representative

1 week ago


Alma, Michigan, United States Mercantile Bank Full time
Job Responsibilities

As a Customer Service Representative at Mercantile Bank, you will be responsible for providing exceptional sales and service experiences to our customers. This will involve interacting with customers, understanding their financial needs, and offering tailored solutions to meet those needs. You will also be required to stay up-to-date on banking products and services, as well as changes in the industry.

  • Build relationships with customers to understand their financial goals and objectives
  • Offer personalized banking solutions to meet customer needs
  • Stay current on banking products and services, as well as industry trends
Requirements and Qualifications
  • High School Diploma or equivalent
  • 2 years' experience in customer service in a retail sales environment
  • Experience with needs-based selling and providing exceptional customer service
  • Experience working in Retail Banking is preferred
About the Role

This is a full-time position that requires regular attendance at our branch locations. The typical work schedule is Monday through Friday, 8:30 am to 5:00 pm, with some Saturdays required. Community activities and travel may also be necessary.



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