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Retail Management Specialist
3 months ago
Company Overview
At Lakeshore Learning Materials, we specialize in creating innovative educational resources and exceptional customer experiences for educators, families, and children. Since our inception in 1954, we have expanded into a global community, boasting a robust e-commerce platform, numerous catalogs, over 60 retail locations, a distinguished national sales team, and international offices that support our leading supply chain division. We are committed to enhancing our operations through data-driven strategies and technological advancements, ensuring that we provide the best tools for optimal performance. Our diverse team of talented individuals is at the heart of our success, fostering a culture of curiosity, risk-taking, and continuous growth.
Join Our Team
As a Retail Store Manager at Lakeshore, you will have the opportunity to cultivate a high-performing team, execute strategies to boost store sales, and deliver an exceptional shopping experience for our customers in a dynamic and fast-paced environment. This role is both challenging and rewarding, offering you the chance to lead and inspire.
Customer Service Excellence
Providing outstanding customer service is not just a goal for us; it is the foundation of our identity. Our enthusiastic and knowledgeable approach to customer interactions is what sets Lakeshore Learning Stores apart, ensuring that every visit is met with unparalleled service and expertise.
Leadership by Example
As a manager, your ability to lead by example is crucial to our retail team's success. Every contribution, no matter how small, is valued and celebrated.
Key Responsibilities
Talent Development
• Recruit and nurture a motivated, sales-oriented team
• Provide ongoing coaching and development opportunities for your staff
Service Standards Enhancement
• Exceed customer service expectations consistently
• Gather and relay customer feedback regarding product usage in educational and home settings
• Foster meaningful and lasting relationships with customers
Revenue Growth & Operational Excellence
• Optimize sales performance while managing expenses effectively
• Ensure visual merchandising and signage meet company standards
• Uphold retail policies and procedures as per company expectations
Qualifications
Essential Skills & Attributes
• Strong commitment to exceptional customer service
• Positive, proactive management style and teamwork approach
• Excellent communication and training capabilities
• Superior time management and organizational skills
• Ability to exemplify and reinforce company standards with the team
• Passion for recognizing and celebrating achievements
• Capacity to provide and accept constructive feedback
• Ability to manage multiple tasks effectively to meet various demands
Requirements
• 3–5 years of experience in retail management
• Flexibility to work varied hours, including evenings and weekends
• Familiarity with retail point-of-sale systems
Benefits Package
Your commitment to our company deserves a comprehensive benefits package, including:
• Competitive salary
• Comprehensive medical and dental coverage
• 401(k) retirement savings plan
• Generous employee discount
• Quarterly bonus opportunities
Equal Employment Opportunity
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sexual orientation, gender identity, marital status, military status, religion, age, national origin, or any other characteristic protected by applicable law.