Healthcare Operations Manager

4 weeks ago


Seattle, Washington, United States Neighborcare Health Full time
Job Overview: Neighborcare Health is seeking a Patient Services Supervisor to lead our Patient Contact Center team in Seattle, Washington. As a key member of our healthcare operations team, you will be responsible for managing the day-to-day activities of our patient scheduling operations, ensuring seamless communication with clinic administrators and contact center representatives.

About the Role: The ideal candidate will have 2+ years of experience in customer service or supervisory roles, with a strong ability to coordinate complex medical and dental scheduling, resolve customer issues, and manage performance metrics. This role requires excellent communication, problem-solving, and leadership skills, as well as a commitment to delivering exceptional patient experiences.

Key Responsibilities:
  • Manage Patient Scheduling Operations: Coordinate with clinic administrators and contact center representatives to ensure timely and accurate scheduling of appointments.
  • Lead Customer Service Team: Supervise and support contact center representatives in resolving customer inquiries and complaints.
  • Analyze Performance Metrics: Track and analyze key performance indicators (KPIs) to identify areas for improvement and implement process changes.


Requirements:
  • AA Degree or equivalent; or high school diploma or GED plus 2 years' experience in a professional setting.
  • 2-years experience in a customer service environment.


Benefits: Neighborcare Health offers a competitive salary range of $60,036 - $80,600, depending on experience, as well as a comprehensive benefits package including health, dental, and vision insurance, paid time off, and retirement plan matching. We are an equal opportunity employer committed to diversity, equity, and inclusion.

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