Service Desk Analyst

5 days ago


East Orange, New Jersey, United States Conduent State & Local Solutions, Inc Full time
About Us

Conduent State & Local Solutions, Inc. is a leading provider of business process services, helping organizations optimize their operations and achieve their goals. We value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees.

Job Summary

We are seeking a skilled Service Desk Analyst to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our clients. As a key member of our team, you will be the first point of contact for our customers, handling their technical issues and resolving their problems in a timely and professional manner.

Key Responsibilities:
  • Respond to customer technical issues via phone, email, or chat.
  • Provide accurate and efficient solutions to customer problems.
  • Maintain a thorough knowledge of our products and services.
  • Communicate effectively with customers to understand their needs and resolve issues.
  • Work collaboratively with internal teams to resolve complex customer issues.

Requirements

To be successful in this role, you must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should also have a strong understanding of technical support principles and be able to provide top-notch service to our clients.

What We Offer

In addition to competitive compensation and benefits, we offer opportunities for growth and development, including training and education programs. Our company values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees.

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