Host/Hostess

1 week ago


NV United States Fountainbleau Full time

Job Summary

Fountainbleau Las Vegas is seeking a highly skilled and customer-focused Host/Hostess to join our team. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience from the moment they arrive.

Key Responsibilities

  • Guest Greeting and Seating
    • Greet guests with a friendly and welcoming demeanor, making them feel valued and appreciated
    • Manage the seating chart and ensure guests are seated promptly and efficiently according to reservations, party size, and server availability
  • Waiting List Management
    • Maintain an organized waiting list during peak hours and provide estimated wait times to guests with accurate communication
  • Special Requests and Accommodations
    • Address special seating requests and accommodate guests with specific needs, such as highchairs, booster seats, or wheelchair access
  • Menu and Service
    • Offer menus to seated guests and provide brief explanations of any specials or promotions
  • Communication and Teamwork
    • Assist in managing reservations, answering phone calls, and confirming upcoming bookings
    • Respond to guest inquiries, provide information about the restaurant, and answer questions about the menu or services
    • Communicate effectively with servers, kitchen staff, and management to ensure efficient guest flow and service

Requirements

  • Education and Experience
    • High school diploma or equivalent required
    • Previous experience as a host or in a similar guest-facing role preferred
  • Skills and Abilities
    • Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service
    • Strong communication skills to interact effectively with guests and members in a fast-paced environment
  • Work Environment
    • Ability to work in a fast-paced, busy, and somewhat stressful environment

What We Offer

Fountainbleau Las Vegas is committed to providing a positive and inclusive work environment that encourages equality, inclusion, empowerment, and respect. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.


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