Sales and Customer Care Specialist

3 days ago


Cocoa, Florida, United States Arrow Exterminators Full time
Job Description
We are seeking a skilled Pest Control Services Representative to join our team at Arrow Exterminators. As a key member of our sales and customer care team, you will be responsible for selling additional services to existing customers, managing payment data, and providing administrative support to service centers.

Estimated Salary Range: $45,000 - $60,000 per year

About the Job
As a Pest Control Services Representative, you will be the primary point of contact for our customers, selling additional services, managing payment data, and providing administrative support to service centers. You will also schedule appointments for outside sales professionals with existing customers and maintain accurate records of customer interactions using our CRM software system.

Key Responsibilities:
  • Sell additional services to existing customers, meeting daily call volume standards
  • Manage payment data and escalate any discrepancies
  • Provide administrative support to service centers, answering phones and scheduling services
  • Maintain accurate records of customer interactions using our CRM software system
  • Escalate and resolve customer grievances in a timely and professional manner

Required Skills and Qualifications:
  • Excellent communication and interpersonal skills
  • Basic computer skills and proficiency in Microsoft Outlook, Word, Excel, and CRM software
  • Ability to work in a fast-paced environment and meet daily call volume standards
  • Previous customer service experience preferred

Benefits:
  • Competitive salary range: $45,000 - $60,000 per year
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • Opportunities for career advancement


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