Housekeeping Operations Manager

4 days ago

Orlando, Florida, United States Marriott Vacations Worldwide Full time
Job Summary

As a Housekeeping Manager at Marriott Vacations Worldwide, you will be responsible for overseeing the daily operations of the Housekeeping department, ensuring that guest rooms, public spaces, and employee areas are clean and well-maintained. You will direct and work with employees to achieve this goal, completing inspections and holding staff accountable for corrective action. Your role will also involve ensuring guest and employee satisfaction while maintaining the operating budget.

Key Responsibilities
  • Managing Housekeeping Operations and Budgets
    • Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
    • Inspect guest rooms on a daily basis to ensure cleanliness and maintenance standards are met.
    • Obtain lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
    • Inventories stock to ensure adequate supplies are available.
    • Support and supervise an effective inspection program for all guest rooms and public spaces.
    • Understand the impact of departmental operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
    • Ensure all employees have proper supplies, equipment, and uniforms.
    • Communicate areas that need attention to staff and follow up to ensure understanding.
    • Supervise daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards, and procedures.
    • Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
  • Conducting Human Resources Activities
    • Use all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
    • Establish and maintain open, collaborative relationships with employees and ensure employees do the same with them.
    • Schedule employees to business demands and track employee time and attendance.
    • Ensure employees understand expectations and parameters.
    • Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
    • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
    • Observe service behaviors of employees and provide feedback to individuals.
    • Ensure employee recognition is taking place on all shifts.
    • Participate in an ongoing employee recognition program.
    • Solicit employee feedback, utilize an open-door policy, and review employee satisfaction results to identify and address employee problems or concerns.
    • Participate in employee progressive discipline procedures.
    • Celebrate successes and publicly recognize the contributions of team members.
  • Ensuring Exceptional Customer Service
    • Set a positive example for guest relations.
    • Participate in the development and implementation of corrective action plans to improve guest satisfaction.
    • Empower employees to provide excellent customer service.
    • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
    • Respond to and handle guest problems and complaints.
    • Strive to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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