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Service Desk Clerk

2 months ago

Tulsa, Oklahoma, United States HireCall Full time
Job Summary

We are seeking a highly skilled Counter Service Representative to join our team at HireCall. This position is responsible for providing exceptional customer service by assisting customers with scheduling service appointments, ordering parts and tires, and addressing inquiries about our products and services.

Key Responsibilities:
  • Customer Interaction: Greet and assist customers in a friendly and professional manner, ensuring a positive customer experience.
  • Appointment Scheduling: Manage and schedule service appointments for ATV and Power Sport units.
  • Parts and Tire Orders: Assist customers with selecting and ordering parts and tires, ensuring accurate processing and timely fulfillment.
  • Answer Inquiries: Provide information on product features, service processes, and general dealership inquiries.
  • Phone Communication: Answer and direct phone calls with professionalism and excellent phone etiquette.
  • Customer Service: Handle any customer concerns or questions with a solutions-focused mindset.
  • Organization: Keep records of orders, appointments, and inventory in an organized and efficient manner.
  • Team Collaboration: Work closely with service technicians and parts staff to ensure smooth operations.
  • Willingness to Learn: Stay updated on dealership products, services, and industry trends.
Qualifications:
  • Excellent Customer Service Skills: Provide exceptional customer service and handle customer interactions professionally.
  • Strong Communication Skills: Possess strong phone etiquette and communication skills.
  • Attention to Detail: Demonstrate attention to detail and ability to multitask in a fast-paced environment.
  • Organizational Skills: Possess organizational skills to manage orders, appointments, and inventory records.
  • Willingness to Learn: Willingness to learn about ATV, Power Sport products, and dealership operations.
  • Basic Knowledge: Basic knowledge of ATV or Power Sport vehicles (preferred but not required).
  • Background Check: Must be able to pass a background check.
  • Valid Driver's License: Must have a valid driver's license.