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Customer Service Representative

2 months ago


Concord, California, United States Suburban Propane Full time
About the Role

We are seeking a highly skilled and customer-focused Part-Time Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and ensuring operational efficiency.

Key Responsibilities
  • Customer Service: Handle incoming calls and provide proactive sales support to customers, identifying opportunities to upsell and cross-sell Suburban Propane's products and services.
  • Product Knowledge: Maintain in-depth knowledge of Suburban Propane's products, services, and policies to effectively address customer inquiries and concerns.
  • Account Management: Set up and maintain customer accounts, ensuring accurate and up-to-date information to provide personalized service.
  • Administrative Support: Process accounts receivable, collections, and accounts payable functions, as well as perform data entry, reporting, and reconciliation tasks.
  • Team Collaboration: Work closely with the Customer Service Center, regional, and corporate teams to ensure seamless customer service and achieve operational efficiencies.
Requirements
  • Experience: Minimum of 3 years of experience in a customer service role.
  • Education: High School diploma or equivalent preferred.
  • Skills: Solid computer skills, including Microsoft Office, data entry, and report analysis.
  • Communication: Excellent communication and interpersonal skills to effectively interact with customers and team members.
About Suburban Propane

Suburban Propane is a leading marketer and distributor of energy products, specializing in heating oil and refined fuels. With over 3,000 employees and a nationwide presence, we are committed to delivering exceptional customer service and supporting the growth of propane as a sustainable energy source.