Electronics Repair Specialist
3 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Retail Associate, Electronics Repair. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and selling innovative solutions to our customers.
Key Responsibilities- Resolve customer issues by troubleshooting and repairing electronic devices
- Bring sales experience to consistently sell the Connected Home product and provide technical support to customers
- Learn and apply the details of the Connected Home product, customer technology, and protection/tech support solutions to meet customer needs
- Perform in your role and achieve goals by providing excellent service, technical support, and creating satisfied customers
- Expand knowledge of ubreakifix products and culture
- Deliver world-class customer service and demonstrate ubreakifix Core Values in all interactions
- Be responsible for inventory management, including picking, packing, shipping, receiving, and handing off packages to delivery drivers
- Work with cross-functional teams to deliver on programs/processes and provide feedback on work instructions and improve process flow
- Self-manage and set priorities while multi-tasking in a fast-paced environment
- A passion for solving problems and delivering solutions
- A love for people and the devices that enrich their lives
- One or more years of customer service/retail sales experience preferred
- A willingness to learn and leverage sales resources provided by Asurion
- Reliable and flexible when dealing with difficult situations
- The ability to quickly adapt in an ever-changing environment
- Motivated to meet and exceed evolving key performance objectives
- Ability to work a flexible retail schedule
- Six months experience with product service support or electronics troubleshooting
- Knowledge of mobile devices and operating systems
- High School diploma or equivalent preferred
- Willing to undergo and pass a background check including Criminal and Drug Test
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
Asurion is a leader in innovation, creating a culture where employees feel valued. We help people do more with their technology and stay connected on all their devices. Our team of UBIF Technicians have a great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise.
Benefits- Competitive pay and benefits including health, dental, and vision
- Retirement savings plan
- Paid time off
- Continuing education support
- Ongoing training to grow your skills
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