Electronics Repair Specialist

3 weeks ago


Kansas City, Missouri, United States Asurion Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Retail Associate, Electronics Repair. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and selling innovative solutions to our customers.

Key Responsibilities
  • Resolve customer issues by troubleshooting and repairing electronic devices
  • Bring sales experience to consistently sell the Connected Home product and provide technical support to customers
  • Learn and apply the details of the Connected Home product, customer technology, and protection/tech support solutions to meet customer needs
  • Perform in your role and achieve goals by providing excellent service, technical support, and creating satisfied customers
  • Expand knowledge of ubreakifix products and culture
  • Deliver world-class customer service and demonstrate ubreakifix Core Values in all interactions
  • Be responsible for inventory management, including picking, packing, shipping, receiving, and handing off packages to delivery drivers
  • Work with cross-functional teams to deliver on programs/processes and provide feedback on work instructions and improve process flow
  • Self-manage and set priorities while multi-tasking in a fast-paced environment
Requirements
  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Willing to undergo and pass a background check including Criminal and Drug Test
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
About Asurion

Asurion is a leader in innovation, creating a culture where employees feel valued. We help people do more with their technology and stay connected on all their devices. Our team of UBIF Technicians have a great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise.

Benefits
  • Competitive pay and benefits including health, dental, and vision
  • Retirement savings plan
  • Paid time off
  • Continuing education support
  • Ongoing training to grow your skills


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