Store Operations Manager

5 days ago


Gloucester, Massachusetts, United States Walgreens Full time
Job Description:

As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Open and close the store, including starting up required systems and ensuring the floor and stock room are ready for the business day.
  • Manage cash handling, including completing product returns, order voids, customer refunds, and cash drops to the safe.
  • Provide excellent customer service, engaging with customers and patients, and resolving any issues that may arise.
  • Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.
  • Assist with and coach other team members on the warehouse and vendor ordering process, including opening the back door for vendor deliveries.
  • Responsible for registering all related sales on assigned cash register, including records of scanning errors, price verifications, and voids.
  • Assist with reviewing order exceptions on order release day and assist in reverse logistics.
  • Maintain accurate inventory counts and ensure the Outdate program is followed with team members.
  • Responsible for basic department pricing and making daily price changes, ensuring proper signage is displayed at the store.
  • Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary.
  • Assist with exterior and interior maintenance, ensuring a clean, neat, and orderly store condition and appearance.
Requirements:
  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.
  • Prefer knowledge of store inventory control.
What We Offer:

Walgreens offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates.



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