Guest Services Agent

2 weeks ago


Lewisville, Texas, United States Home2 Suites Lewisville Full time

**Guest Services Agent Job Overview**

We are seeking a Guest Services Agent to join our team at Home2 Suites Lewisville. In this role, you will be responsible for providing exceptional guest service, responding to guest inquiries, and ensuring that all guests have a positive experience at our hotel.

**Job Responsibilities:**

  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records and reports, including guest information and hotel statistics.
  • Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas are clean and well-maintained.
  • Provide information and assistance to guests regarding hotel services, amenities, and local attractions.

**Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or related field preferred.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy with handling cash and credit transactions.

**Estimated Salary:** $42,000 - $62,000 per year, based on experience.

**Why Work with Us?**

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity



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