Customer Service Representative

3 days ago


Fort Wayne, Indiana, United States Fort Wayne Full time
Job Title: Customer Service Agent

Fort Wayne is seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers and ensuring a smooth and safe travel experience.

Key Responsibilities:
  • Operate shuttle vehicles to transport passengers to and from the terminal building.
  • Monitor shuttle request forms and respond to passenger needs in a timely and professional manner.
  • Assist passengers with wheelchair access and provide additional support as needed.
  • Perform basic vehicle maintenance tasks, including jump-starting and pumping up tires.
  • Assist with baggage handling and provide information to passengers.
  • Respond to customer inquiries and resolve issues in a courteous and professional manner.
  • Maintain accurate records and submit reports on passenger assistance and other key metrics.
  • Contribute to the overall cleanliness and maintenance of the terminal area and shuttle vehicles.
  • Monitor the parking lot and report any unusual activity or incidents.
  • Participate in special events and snow removal efforts as directed by the supervisor.
Requirements:
  • High school equivalent education with six months to one year of work experience in customer service.
  • Basic computer operations experience, including email.
  • Possess and maintain a valid driver's license.
  • Pass a pre-hire drug screen and random alcohol and drug testing.
  • Pass federal fingerprint-based criminal history background check.
  • Available for recall during non-duty hours for emergencies, snow removal, or other required duties.


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