Service BDC Representative

1 month ago


Plano, Texas, United States Toyota of Plano Full time
Job Description

Toyota of Plano is seeking a highly skilled Business Development Center Representative to join our team.

The ideal candidate will be responsible for receiving incoming service calls, establishing relationships with customers, and scheduling appointments.

The BDC Representative will interact daily with the BDC Manager, Service Associates, Service Managers, support staff, and customers.

Key Responsibilities:

  • Receiving inbound service phone calls
  • Identifying client needs and scheduling appointments
  • Placing outbound phone calls to clients
  • Ensuring client concerns are addressed prior to appointment date
  • Contacting clients prior to appointment date to confirm appointment
  • Following up post-visit to ensure customer satisfaction

Requirements:

  • High school diploma or equivalent
  • Excellent oral, written, and interpersonal communication skills
  • Computer literacy, strong organizational, and follow-up skills
  • Ability to read and comprehend instructions and information
  • Excellent problem-solving skills

Benefits:

  • Medical
  • Dental
  • Vision
  • Retirement Plan Available
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Training
  • Short Term Disability
  • Employee Purchase Program

About Us:

Toyota of Plano is committed to finding talented individuals who are passionate about delivering exceptional customer service and are looking for a rewarding career in the automotive industry.

We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management.

Apply today to join our team and take the first step towards a successful career with Toyota of Plano.



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