**Assistant General Manager

3 days ago


Zanesville, Ohio, United States Trulieve Full time
About the Role

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Trulieve. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving sales results.

Key Responsibilities
  • Customer Experience: Lead and coach teams to deliver outstanding customer service, ensuring a positive and memorable experience for every patient.
  • Store Operations: Oversee the daily operations of the store, ensuring regulatory compliance and adherence to company policies and procedures.
  • Team Development: Partner with the General Manager to provide coaching, training, and development opportunities to the showroom team, focusing on company service standards and accountability.
  • Patient Support: Handle and resolve patient issues and escalations, ensuring timely and effective resolution.
  • Loss Prevention: Maintain knowledge of loss prevention policies and procedures, ensuring a secure and safe environment for patients and staff.
  • Confidentiality: Maintain strict confidentiality in compliance with HIPAA guidelines, upholding the highest standards of patient privacy.
Requirements
  • Education: Minimum of an associate degree preferred.
  • Experience: Prior cash handling experience and management experience in retail and/or customer service area is a plus.
  • Skills: Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
  • Physical Demands: Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.
What We Offer
  • Competitive Salary: Salary will be commensurate with experience.
  • Benefits Package: Comprehensive benefits package including paid time off.
  • Work-Life Balance: Flexible hours depending on store needs, with a minimum of 45+ hours weekly.
About Trulieve

Trulieve is a leading provider of medical cannabis products and services. We are committed to delivering exceptional patient experiences and driving innovation in the industry.



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