Medical Services Representative
9 hours ago
Job Description: We are seeking an experienced Medical Services Representative to join our team. As a key member of our customer service department, you will be responsible for responding to inquiries from diverse membership and their providers in a timely, professional, and courteous manner.
About the Role: As a Medical Services Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions to customers in a timely and professional manner. You will also work closely with other departments to ensure seamless communication and efficient issue resolution.
About Us: AmeriHealth Caritas is a mission-driven organization with over 30 years of experience delivering comprehensive, outcomes-driven care to those who need it most. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer complaints and concerns in a timely and professional manner.
- Work collaboratively with other teams to ensure seamless issue resolution.
Requirements:
- A high school diploma or GED is required.
- Prior customer service experience is necessary.
- Call center experience taking in-bound and/or out-bound calls is preferred.
Salary Range: $55,000 - $75,000 per year, depending on experience.
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