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Retail Banking Specialist

2 months ago

Huber Heights, Ohio, United States Fifth Third Full time

Transforming Banking Experiences

We're seeking a talented individual to join our team as a Retail Personal Banker II. As a key member of our banking team, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Sales Development: Utilize a consultative approach to identify and meet the financial needs of existing and prospective customers, promoting a range of banking products and services.
  • Relationship Building: Foster strong relationships with customers, understanding their financial goals and objectives, and providing tailored solutions to meet their needs.
  • Product Knowledge: Maintain in-depth knowledge of retail consumer and small business products, recommending appropriate solutions to customers.
  • Customer Service: Provide exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.
  • Team Collaboration: Work closely with colleagues to achieve business objectives, sharing knowledge and best practices to drive success.

Requirements:

  • Education: College degree or equivalent work experience.
  • Industry Experience: Previous experience in the financial industry, preferably in a sales or customer-facing role.
  • Skills: Strong communication and interpersonal skills, ability to build rapport with customers, and a passion for delivering exceptional customer experiences.
  • Certifications: S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required.

Working Conditions:

  • Office Environment: Normal office environment with extended viewing of computer screens.
  • Travel Requirements: Ability to travel within the affiliate for training and scheduling flexibility.

Fifth Third Bank is an Equal Opportunity Employer: We're committed to creating an inclusive and diverse work environment, promoting equal employment opportunities for all candidates, regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, or any other protected status.