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Night Auditor

2 months ago

Albuquerque New Mexico, United States Hyatt Place Albuquerque Airport Full time
Job Summary

As a Night Auditor at Hyatt Place Albuquerque Airport, you will be responsible for the preparation and disposition of all Night Audit work. This includes front desk operation during the overnight shift, registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities
  • Register guests and make reservations
  • Prepare daily reports and balance transactions
  • Conduct security walks and ensure all areas are locked and secured
  • Handle and follow through on all guest requests
  • Follow safety and emergency procedures
  • Maintain proper record keeping
  • Be familiar with all company policies and house rules
  • Complete the initial direct bills daily and place on the Property Accountant's desk
  • Train any new Night Auditors as requested by management
  • Run morning reports according to company procedures
  • Assign delivery of newspapers daily
  • Deliver or assign delivery of Express Check-Out's
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handle items for 'Lost and Found' according to the standard
  • Complete any reports as requested by management in a timely manner
  • Complete any miscellaneous duties as required
Requirements
  • At least 1 year of progressive experience in a hotel or a related field required
  • High School diploma or equivalent required
  • College course work in related field helpful
  • Previous supervisory responsibility preferred
  • Must be able to work independently and with minimal supervision
  • Knowledge of Accounting Principles
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
  • Must be able to work with and understand financial information and data and basic arithmetic functions
  • Must be able to work in a self-managed environment
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Must maintain composure and objectivity under pressure