Client Experience Management Lead

2 days ago


Bellevue, Washington, United States Exela Technologies Full time
Senior Manager of Client ExperienceAbout Exela

We are a global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Our client base consists of over 4,000 companies across 50 countries, including 60% of the Fortune 100.

We offer a wide range of solutions, from finance and accounting to human capital management and legal management, catering to various industries such as banking, healthcare, insurance, and public sectors. Our team of 16,500 employees operates in 21 countries, providing a comprehensive benefits package, including health and wellness plans, paid time off, and commuter benefits.

The successful candidate will oversee a small team, managing workflow, prioritizing tasks, and delegating responsibilities. Key responsibilities include administrative tasks, ensuring service levels are met, performing HR functions, and utilizing technology efficiently.

The estimated salary for this position is $60,320.00, with potential bonus opportunities as part of the compensation package. As an equal opportunity employer, we strive to create a diverse work environment.

Job Overview:Main Responsibilities:
  • Manage team workflow, prioritize tasks, and delegate duties.
  • Ensure service levels are clearly communicated and met by on-site staff.
  • Perform all HR functions, including time and payroll authorization, vacation approval, hiring/separation, annual reviews, and merit increase actions.
  • Utilize technology efficiently to perform tasks and demonstrate effective communication skills.
Essential Requirements:
  • At least three years of supervisory experience.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Strong leadership and management skills.
  • Excellent problem-solving and decision-making abilities.
  • Valid driver's license.


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