Service Excellence Representative

3 days ago


Broadview, Illinois, United States StaffMyAgency LLC Full time
Job Title: Service Excellence Representative

StaffMyAgency LLC invites applications for a Service Excellence Representative position. This key role requires an individual with a passion for delivering exceptional customer experiences, adapting to diverse situations, and supporting colleagues.

About the Position:

  • Greet visitors and handle routine phone calls with professionalism and courtesy.
  • Compile reports, documents, and data as required by agents, maintaining confidentiality where necessary.
  • Create and update records systematically, ensuring data accuracy and efficient access.
  • Source and acquire necessary materials to ensure seamless operations.
  • Guide junior team members in their professional development, facilitating knowledge transfer and skill enhancement.

Key Responsibilities:

  • Utilize procedural, organizational, and customer service skills to manage various tasks effectively.
  • Maintain awareness of company policies and adhere to industry standards.
  • Develop a deep understanding of operational procedures related to terminals, personal computers, and peripherals.
  • Refine your writing skills, applying grammatical rules, punctuation, and syntax to produce high-quality written content.
  • Demonstrate the ability to adjust to changing work demands and priorities, prioritizing tasks accordingly.

Salary and Benefits:

The annual salary for this role is estimated at $55,000 - $70,000, based on your skills, experience, and qualifications. Our organization offers a comprehensive benefits package, including medical insurance, paid leave, and opportunities for career advancement.



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