Director of Practice Integration

3 weeks ago


Orlando, Florida, United States Privia Health Full time

At Privia Health, we are seeking a highly skilled Director of Practice Integration to join our team. This key leader will oversee the implementation and training of our healthcare processes, ensuring seamless integration with our medical groups and health systems.

The ideal candidate will have a strong background in practice management and EHR implementation, with experience in managing and leading teams. They will be responsible for driving our process in launching top doctors into our high-performance network, serving as a subject matter expert on our processes and technology platforms.

The Director of Practice Integration will lead a team of Implementation and Training team members across multiple markets within a defined region, serving as the primary point of contact, project manager, and subject matter expert during the launch of providers into our medical group.

Key responsibilities will include:

  • Serving as a regional lead for markets, managing a team of Implementation/Training resources who are responsible for partnering with and launching doctors into the medical group
  • Being a subject matter expert on Privia's processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
  • Serving as the escalation point for issues originating from the team and/or care centers the assigned team is responsible for launching
  • Providing regular status updates to Privia National and Market leadership via regular operating meetings and one-off communications
  • Serving as a liaison between Market Leadership and National Practice Integration team to ensure resourcing needs are met to meet the Implemented Providers budget for each market in the portfolio
  • Evaluating processes, gathering feedback, and identifying/leading improvement projects that enhance the quality of implementation and better support Privia's overall strategic vision
  • Standardizing processes that align with national teams, while accounting for market-specific nuances within their respective region
  • Engaging in and/or leading strategic projects or long-term initiatives that span their respective region, market, and/or national
  • Ensuring proper coordination is occurring between the implementation team members and other Privia functions, including Finance, IT, Billing, and Credentialing
  • Managing a master project plan template and ensuring the team is following appropriate process
  • Participating in the creation of and managing to the yearly budget for the Implementation team in their respective market(s)
  • Willingness to travel to and take on oversight of new markets as a Regional Lead as Privia expands nationally
  • Providing resource management, engaging with business development and other practice operations team to ensure implementation team can provide adequate support to the care centers being launched and post-live
  • Providing coaching to junior team members through regular feedback loops and 1:1s

Qualifications include:

  • Bachelor's degree preferred
  • 5+ years experience with practice management or EHR implementation and training
  • Technical project management in a healthcare setting is preferred
  • Experience in a hospital or physician office setting, including knowledge of physician office workflow and processes
  • Experience managing and leading team members
  • Experience with project management tools
  • Knowledgeable about extended medical terminology
  • Ability to work with different levels of clinical personnel including providers
  • Must comply with HIPAA rules and regulations

Interpersonal skills and attributes include:

  • Collaborative, customer-focused and able to create visible value
  • Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects
  • Extensive project coordination experience
  • Process-oriented with the ability to drive a project to completion
  • Conflict management skills
  • Problem-solving skills with a proven track record
  • Attention to detail
  • Ability to work in a very fast-paced and changing work environment
  • Ability to work independently and as a team member
  • Self-directed and resourceful
  • Excellent communication and client-facing skills
  • Excellent organizational skills
  • Technical aptitude

The salary range for this role is $120,000 to $130,000 in base pay, exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.



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