Customer Experience Specialist
1 month ago
Sam's Club, a subsidiary of Walmart, is a membership-based warehouse club that operates over 597 locations worldwide. Our mission is to provide excellent customer service, quality products, and a unique shopping experience to our members. We are committed to making a positive impact in the lives of our customers and employees alike.
The Job Description
As a Customer Experience Specialist - Member Engagement, you will play a vital role in creating a welcoming and inclusive shopping environment for our members. Your primary responsibility will be to assist members with their purchases, respond to their inquiries, and resolve any issues that may arise. You will also be responsible for maintaining a clean and organized store environment, collaborating with other sales floor team members, and participating in visual merchandising efforts.
About the Salary
The estimated salary for this position is between $18.50 and $25.75 per hour, based on the company's standard pricing strategy and the current labor market conditions in Pineville, NC. This estimate includes both base pay and additional compensation in the form of premiums. The actual hourly rate may vary depending on individual performance, location, and other factors.
Key Responsibilities
* Provide exceptional customer service to members, responding to their needs and resolving any issues in a timely and professional manner
* Assist members with their purchases, answering questions and offering suggestions when needed
* Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and sweeping floors
* Collaborate with other sales floor team members to ensure seamless communication and efficient operations
* Participate in visual merchandising efforts to create an appealing and engaging store display
Requirements
* High school diploma or equivalent required; some college coursework or an associate's degree preferred
* Previous retail or customer service experience desired
* Ability to work a flexible schedule, including evenings and weekends
* Excellent communication and interpersonal skills
* Basic math skills and accuracy with handling cash and operating a cash register
Benefits
* Estimated salary range: $18.50 - $25.75 per hour
* Additional compensation in the form of premiums
* Health insurance options, including medical, vision, and dental coverage
* 401(k) matching and retirement savings plan
* Paid time off, including vacation days, sick leave, and holidays
* Education assistance program, Live Better U
Other Opportunities
* Professional growth and development through training and education programs
* Opportunity to work in a fast-paced and dynamic environment
* Recognition and rewards for outstanding performance
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