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Arts Center Administrator

2 months ago

Cincinnati, Ohio, United States Cincinnati Arts Association- Aronoff Center Full time
Job Summary

The Cincinnati Arts Association-Aronoff Center seeks a seasoned professional to fill the role of General Manager. This senior management position requires a leader who can provide strategic direction and oversight to the Aronoff Center Operations Department.

Key Responsibilities
  • Provide leadership and direction to the Operations Department, ensuring seamless execution of events and shows in the facility's theaters and ancillary spaces.
  • Develop and implement policies, plans, and execution strategies for facility utilization, prioritizing customer satisfaction, artist experience, and public safety.
  • Serve as the primary liaison and advocate for resident clients, ensuring smooth interaction with operations and efficient use of facility resources.
  • Direct and coordinate all operational functions and activities within the facility, including facility maintenance, projects, and services.
  • Create and review systems and procedures of the operations department, ensuring alignment with organizational goals and objectives.
  • Develop and direct the operation, engineering, and maintenance of building systems, planning for building improvements and upgrades.
  • Actively seek new revenue opportunities and maximize existing revenue streams through strategic partnerships and sponsorships.
  • Collaborate with the Development Department to facilitate sponsorship activations and fulfillment.
  • Prepare operational and capital budgets, analyzing and controlling expenditures in accordance with approved budgetary requirements.
  • Collaborate with all CAA departments to ensure consistent application of operational standards, policies, and service.
  • Strategically manage union relationships, interpreting contracts and providing guidance to staff.
  • Direct all aspects of hiring, staffing, and training through the Operations Management team, in collaboration with Human Resources.
  • Provide coaching and constructive feedback to employees, fostering a harmonious work environment within the Operations Department.
  • Establish and nurture strong relationships with Broadway Across America, resident companies, and service providers.
  • Negotiate contractual agreements and working agreements with resident companies, promoters, and service providers.
  • Ensure emergency management planning and emergency preparedness, in collaboration with the Director of Safety & Security.
  • Build and maintain industry relationships to stay current with industry best practices.
  • Review and authorize invoices related to departmental needs and contracts.
  • Support show reporting and settlement needs.
Requirements
  • Bachelor's degree in performing arts, arts management, management, organizational leadership, or a related field preferred; and a minimum of 5 years' related experience; or equivalent combination of education and experience.
  • Thorough understanding of facility management and a proven ability for fiscal responsibility.
  • Capable of working under pressure in a fast-paced environment while maintaining a high level of professionalism.
  • Excellent oral communication, written communication, interpersonal, and organizational skills.
  • Knowledge of a theater or public assembly environment and non-profit organizations.
  • Knowledge in the functional operation of a facility, including facility mechanical systems.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
  • Knowledge of technical theater, particularly Broadway touring, is an asset.
  • Ability to positively motivate, direct, and supervise staff.
  • Proven ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
  • Ability to anticipate problems and implement immediate corrective action.
  • Ability to accommodate a demanding and flexible schedule, including evenings, weekends, and some holidays.
  • Minimum five years of management/leadership experience.
  • Strong supervisory experience, specifically direct supervision of a team of staff.
  • Proficient in Microsoft Office products.
  • Prior experience or training in customer service.
  • Prior experience in venue management calendar systems and point of sales systems preferred.