Customer Service Ambassador

2 weeks ago


Chardon, Ohio, United States Steven Abbott - State Farm Agent Full time
Unlock Your Potential as a Customer Service Representative

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you to join our team as a Customer Service Representative.

About the Role

As a Customer Service Representative, you will be the face of our company, responsible for providing top-notch service to our clients. You will be the first point of contact for customers, answering their questions, resolving their issues, and providing them with the information they need to make informed decisions.

Key Responsibilities
  • Build and maintain strong relationships with clients through proactive communication and follow-up
  • Employ a customer-centric approach to guide clients through our insurance options, empowering them to make informed decisions
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing our products and services
What We Offer
  • Competitive hourly rate plus commission/bonus
  • Comprehensive health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development opportunities
  • Abundant opportunities for career advancement within our agency
  • License Reimbursement
Requirements
  • Genuine interest in marketing products and services that align with customer needs and preferences
  • Exceptional communication skills across all channels - written, verbal, and attentive listening
  • A people-centric mindset with a keen eye for detail
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries
  • Proficiency in learning and navigating computer functions efficiently
  • Collaborative spirit, thriving in a dynamic team environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Chardon, OH and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.



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