Customer Support Representative
4 weeks ago
At SI Business Solutions, we're passionate about creating an exceptional experience for our customers. As a Customer Support Associate, you'll play a vital role in delivering top-notch service and building lasting relationships.
Key Responsibilities:- Develop in-depth product knowledge to provide expert solutions to customer inquiries
- Gather and input customer order information with precision
- Employ effective questioning techniques to determine customer needs and provide tailored solutions
- Maintain a professional, courteous, and empathetic demeanor at all times
- Perform customer outreach and educate them on services and products
- Collaborate with the customer support and management team to enhance the customer experience and drive customer retention
- Raise concerns or issues to the attention of upper management
- Perform other duties as assigned by management
- No prior experience necessary; we'll provide comprehensive training
- High school diploma or equivalent
- Background in call center, sales, customer service, retail, or the service industry is a plus
- Ability to communicate effectively and sensitively to customer complaints
- Detail-oriented with excellent follow-up practices
- Ability to think on your feet and ask questions
- Flexibility to work untraditional hours and adapt to change
Join our dynamic team and embark on a rewarding career journey with SI Business Solutions. We're committed to investing in our team members and providing opportunities for growth and development.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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