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Key Holder

2 months ago

Salem New Hampshire, United States Anthropologie Full time

Job Summary:

Anthropologie is seeking a skilled Key Holder to join our team. As a Key Holder, you will contribute to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes.

Key Responsibilities:

  • Customer Experience:
    • Collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued.
    • Take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
    • Utilize technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
  • Leadership + Team Management:
    • Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
    • Act as an elevated team member, exercise decision-making skills to support problem-solving, and enhance each customer's experience.
    • Support the training of the associate team, including new hire onboarding.
  • Visual + Business Operations:
    • Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
    • Collaborate with key partners to effectively facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
    • Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
  • Communication + Relationships:
    • Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
    • Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
    • Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
    • Contribute to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.

Requirements:

  • Anthro brand fan
  • Leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization