Retail Associate
2 weeks ago
Funciones y Responsabilidades:
Atención al Cliente -
- Involucrar proactivamente y establecer una conexión con los clientes.
- Realizar preguntas y escuchar las necesidades de los clientes.
- Dirigir a los clientes hacia la mercancía, informándoles sobre eventos, promociones y ofertas.
- Brindar un servicio al cliente excepcional.
- Colaborar y construir relaciones positivas, inclusivas y respetuosas, asumiendo la responsabilidad de tus acciones y resultados.
- Mantener la apariencia del área de caja.
- Reabastecer y organizar materiales de empaque y etiquetas.
- Interactuar con los clientes para asegurarte de que encuentren todo lo que necesitan.
- Sugerir productos basados en las tendencias actuales y las necesidades individuales de los clientes.
- Utilizar un sistema de punto de venta para procesar pagos, cambios, descuentos y tarjetas de regalo.
- Mantener fondos de cambio y registros de ventas.
- Completar formularios, informes y conciliaciones.
- Ser el responsable de la mercancía, completar todos los procesos de inventario y asegurar que la mercancía esté correctamente etiquetada.
- Participar en inventarios periódicos.
- Cumplir con el horario de trabajo asignado y seguir con precisión las tareas asignadas.
- Otras tareas según se asignen.
Conocimiento del Producto -
- Conocimiento de sistemas de punto de venta.
- Experiencia en ventas al por menor o en un trabajo relevante preferida, pero no requerida.
- Fuertes habilidades interpersonales y de comunicación.
- Capacidad para leer, escribir e interpretar documentos instructivos.
- Capacidad para comunicarse efectivamente con clientes, compañeros y gerentes.
- Capacidad para comunicarse por teléfono con la etiqueta adecuada.
- Funciones matemáticas básicas como suma, resta, multiplicación y división.
- Capacidad para hacer cambios en unidades monetarias.
- Capacidad para realizar múltiples tareas mientras se presta atención a los clientes y se permanece flexible a las necesidades del negocio.
- Capacidad para trabajar en equipo y tomar la iniciativa de manera independiente.
- Este puesto implica movimiento constante, hablar, escuchar, alcanzar y estar de pie durante al menos dos horas consecutivas.
- Puede requerir levantar al menos 25 lbs y hasta 50 lbs en algunos departamentos.
- El trabajo se realiza principalmente en interiores, pero puede asignarse al aire libre según la ubicación.
- Entusiasta, amigable y enérgico con el deseo de brindar un servicio excepcional.
- Disponibilidad para trabajar en una variedad de horarios, que pueden incluir mañanas tempranas, noches, fines de semana y días festivos.
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