Retail Associate

2 weeks ago


Virginia Beach, Virginia, United States Navy Exchange Full time
Resumen del Trabajo: Como Asociado de Ventas, serás la representación de nuestra empresa. Tendrás la oportunidad de resaltar nuestra marca y contribuir a construir nuestra reputación como una organización que valora a sus clientes y sus opiniones. Serás responsable de asistir a los clientes y ayudarles a reconocer la necesidad de nuestros productos y servicios. Debes ser capaz de aprender sobre lo que ofrecemos y articular nuestro propósito de manera educativa, perspicaz y profesional. Es esencial tener una naturaleza positiva y extrovertida que disfrute servir a los demás y hacer un impacto positivo en la organización.

Funciones y Responsabilidades:

Atención al Cliente -
  • Involucrar proactivamente y establecer una conexión con los clientes.
  • Realizar preguntas y escuchar las necesidades de los clientes.
  • Dirigir a los clientes hacia la mercancía, informándoles sobre eventos, promociones y ofertas.
  • Brindar un servicio al cliente excepcional.
  • Colaborar y construir relaciones positivas, inclusivas y respetuosas, asumiendo la responsabilidad de tus acciones y resultados.
Organización -
  • Mantener la apariencia del área de caja.
  • Reabastecer y organizar materiales de empaque y etiquetas.
Ventas -
  • Interactuar con los clientes para asegurarte de que encuentren todo lo que necesitan.
  • Sugerir productos basados en las tendencias actuales y las necesidades individuales de los clientes.
  • Utilizar un sistema de punto de venta para procesar pagos, cambios, descuentos y tarjetas de regalo.
  • Mantener fondos de cambio y registros de ventas.
  • Completar formularios, informes y conciliaciones.
Inventario -
  • Ser el responsable de la mercancía, completar todos los procesos de inventario y asegurar que la mercancía esté correctamente etiquetada.
  • Participar en inventarios periódicos.
Dependabilidad -
  • Cumplir con el horario de trabajo asignado y seguir con precisión las tareas asignadas.
  • Otras tareas según se asignen.
CALIFICACIONES -

Conocimiento del Producto -
  • Conocimiento de sistemas de punto de venta.
Experiencia -
  • Experiencia en ventas al por menor o en un trabajo relevante preferida, pero no requerida.
Habilidades de Comunicación -
  • Fuertes habilidades interpersonales y de comunicación.
  • Capacidad para leer, escribir e interpretar documentos instructivos.
  • Capacidad para comunicarse efectivamente con clientes, compañeros y gerentes.
  • Capacidad para comunicarse por teléfono con la etiqueta adecuada.
Habilidades Matemáticas -
  • Funciones matemáticas básicas como suma, resta, multiplicación y división.
  • Capacidad para hacer cambios en unidades monetarias.
Capacidad de Razonamiento -
  • Capacidad para realizar múltiples tareas mientras se presta atención a los clientes y se permanece flexible a las necesidades del negocio.
  • Capacidad para trabajar en equipo y tomar la iniciativa de manera independiente.
REQUISITOS FÍSICOS Y AMBIENTE LABORAL
  • Este puesto implica movimiento constante, hablar, escuchar, alcanzar y estar de pie durante al menos dos horas consecutivas.
  • Puede requerir levantar al menos 25 lbs y hasta 50 lbs en algunos departamentos.
  • El trabajo se realiza principalmente en interiores, pero puede asignarse al aire libre según la ubicación.
OTRAS HABILIDADES
  • Entusiasta, amigable y enérgico con el deseo de brindar un servicio excepcional.
HORARIOS DE TRABAJO
  • Disponibilidad para trabajar en una variedad de horarios, que pueden incluir mañanas tempranas, noches, fines de semana y días festivos.
No se requiere experiencia. Se prefiere graduado de secundaria o equivalente.

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