Customer Service Advocate

17 hours ago


Moore, United States State Farm Insurance Full time
Job Title: Customer Service Representative

At State Farm Insurance, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:
  • Provide exceptional customer service and support to policyholders, addressing their inquiries, complaints, and policy changes in a timely and professional manner.
  • Offer accurate and up-to-date information regarding insurance products and services, ensuring customers make informed decisions.
  • Process policy applications, renewals, and cancellations efficiently, maintaining accurate records and updating customer information as needed.
  • Resolve customer issues and complaints through effective communication and problem-solving skills.
  • Collaborate with team members to ensure seamless customer satisfaction and maintain a positive work environment.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in using technology and software applications relevant to the role.
  • Continuous learning and professional development opportunities to stay updated on industry trends and insurance policies.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • A chance to make a meaningful impact in the lives of our customers.

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