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Director of Hotel Services

2 months ago

Scottsdale, Arizona, United States CSM Corporation Full time
Job Description

**About the Role**

As a key member of the CSM Corporation team, the General Manager is responsible for maintaining high service and quality standards across the organization. This includes ensuring that all aspects of the business meet the highest standards of excellence, as measured by Quality Assurance Inspections and Guest Satisfaction Surveys.

**Key Responsibilities**

  • Communicate guest feedback to hotel staff and address trends/issues in a timely manner.
  • Collaborate with the Revenue Manager to optimize revenue streams and drive business growth.
  • Work closely with the Manager and Associate teams to ensure seamless operations and exceptional guest experiences.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.

**Requirements**

To be successful in this role, you will need:

  • Proven experience in hotel management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed business decisions.
  • Strong leadership and team management skills.
  • Passion for delivering exceptional guest experiences.