Restaurant Operations Manager

2 weeks ago


Bremen, United States The Restaurant Zone Full time
Job Description

Job Title: Shift Manager
Location: Bremen
Company: QSR

Job Summary:

The Shift Manager plays a key role in assisting the General Manager in achieving operational goals related to sales, profitability, employee retention, guest satisfaction, food quality, cleanliness, and sanitation. This individual will lead shifts, ensure top-level customer service, and maintain high operational standards.

Key Responsibilities:

  • Lead and manage crew members, including cashiers and cooks, during shifts.
  • Ensure friendly, enthusiastic service for all guests, promptly greeting them as they enter and thanking them as they leave.
  • Train staff using the QSR Front of House Development Plan and hands-on station training.
  • Oversee guest interactions, answer menu questions, suggest additional items, and complete transactions accurately.
  • Manage daily cash handling, count and verify tills, and record totals accurately.
  • Assist in hiring, training, and scheduling staff to provide an excellent guest experience while managing labor costs.
  • Maintain cleanliness and organization in guest areas, workstations, and exterior spaces.
  • Monitor inventory management to control food costs and ensure all product quality standards are met.
  • Foster a positive work environment by providing leadership, coaching team performance, and ensuring adherence to company policies.
  • Ensure all safety and cleanliness standards are consistently upheld.

Requirements:

  • Must be at least 18 years of age.
  • High School Diploma or GED required.
  • Minimum of one year of management or shift leader experience.
  • Positive attitude, adaptable, and strong leadership skills.
  • Ability to manage inventory and maintain accurate reports.
  • Must wear non-slip shoes during shifts.


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