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Collaboration Operations Lead

1 month ago

Denver, Colorado, United States Ombud Full time
Job Overview

We are seeking a highly skilled Collaboration Operations Lead to join our dynamic team at Ombud. This role will play a pivotal part in overseeing the daily operations and workflow of our Data Entry Specialist team, ensuring seamless coordination and adherence to deadlines.

Key Responsibilities
  • Develop and implement project plans to enhance productivity, guarantee timely completion of tasks, and meet established targets.
  • Collaborate with the Customer Success team and other internal stakeholders to understand project requirements and ensure they are met by the Data Entry Specialist team.
  • Drive initiatives aimed at improving data operations processes, including automation and process optimization.
  • Deliver on key performance metrics, such as data accuracy, productivity, and customer satisfaction.
  • Identify opportunities for team growth and development, providing necessary training and coaching.
Requirements
  • Proven track record in project management, preferably in a SaaS or technology company.
  • Project Management Professional (PMP) Certification is a strongly desired.
  • Demonstrated experience in managing data operations teams, with a focus on data entry and processing.
  • Strong organizational skills and ability to manage multiple projects and tasks concurrently.
  • Excellent communication skills, both written and verbal.
  • High degree of attention to detail and a commitment to accuracy.
  • Strong problem-solving abilities and a keen eye for identifying opportunities for process improvement.
  • Ability to work collaboratively with different teams, fostering a positive and productive work environment.
  • Proficient in MS Office Suite, project management software, and other relevant data management tools.
What We Offer
  • A culture that fosters career development and values working together as a team.
  • Full Benefits, including: Healthcare, Dental, Vision, 401(k), Paid Leave, Sabbatical.
  • Estimated Annual Salary: $85,000-$110,000, depending on experience.
  • Location: Denver, Colorado.

Ombud is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.