Customer Service Technical Liaison Specialist
1 week ago
Are you a customer service enthusiast with a passion for technology? Do you thrive in fast-paced environments where no two days are the same? We're seeking an experienced Customer Service Technical Liaison to join our team at OPW
About the RoleIn this dynamic role, you'll be responsible for providing exceptional technical support to internal and external customers, ensuring seamless communication between customers and technical teams. Your expertise will drive customer satisfaction, loyalty, and retention.
We estimate that your salary will be around $65,000 - $85,000 per year, depending on your experience and qualifications.
Key Responsibilities:- Provide high-level technical support to customers via phone, email, or chat, resolving complex issues efficiently.
- Maintain a deep understanding of products, services, and technical knowledge to effectively communicate with customers.
- Develop and maintain relationships with customers, ensuring their needs are met and exceeded.
- Collaborate with cross-functional teams, including sales, marketing, and engineering, to drive business growth and improvement.
- Stay up-to-date with product features, updates, and industry trends to provide informed support and recommendations.
- Analyze customer feedback and complaints to identify areas for process improvement.
- Lead by example, demonstrating a customer-centric approach, excellent communication skills, and a strong work ethic.
- Bachelor's degree in Information Technology, Engineering, Science, or related field.
- 3-5 years of customer service, order entry, or sales experience, preferably in an industrial/manufacturing environment.
- Proven leadership/supervisory experience, with a track record of driving results and improving processes.
- Excellent written and verbal communication skills, with the ability to adapt to diverse audiences.
- Strong problem-solving and analytical skills, with attention to detail and a focus on quality.
- Experience working with ERP systems, such as Info/XA, is a plus.
A competitive salary, comprehensive benefits package, and opportunities for growth and professional development. Join our team and take your career to the next level
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