Customer Service Technical Liaison Specialist

1 week ago


Allentown, Pennsylvania, United States OPW Full time

Are you a customer service enthusiast with a passion for technology? Do you thrive in fast-paced environments where no two days are the same? We're seeking an experienced Customer Service Technical Liaison to join our team at OPW

About the Role

In this dynamic role, you'll be responsible for providing exceptional technical support to internal and external customers, ensuring seamless communication between customers and technical teams. Your expertise will drive customer satisfaction, loyalty, and retention.

We estimate that your salary will be around $65,000 - $85,000 per year, depending on your experience and qualifications.

Key Responsibilities:
  • Provide high-level technical support to customers via phone, email, or chat, resolving complex issues efficiently.
  • Maintain a deep understanding of products, services, and technical knowledge to effectively communicate with customers.
  • Develop and maintain relationships with customers, ensuring their needs are met and exceeded.
  • Collaborate with cross-functional teams, including sales, marketing, and engineering, to drive business growth and improvement.
  • Stay up-to-date with product features, updates, and industry trends to provide informed support and recommendations.
  • Analyze customer feedback and complaints to identify areas for process improvement.
  • Lead by example, demonstrating a customer-centric approach, excellent communication skills, and a strong work ethic.
Requirements:
  • Bachelor's degree in Information Technology, Engineering, Science, or related field.
  • 3-5 years of customer service, order entry, or sales experience, preferably in an industrial/manufacturing environment.
  • Proven leadership/supervisory experience, with a track record of driving results and improving processes.
  • Excellent written and verbal communication skills, with the ability to adapt to diverse audiences.
  • Strong problem-solving and analytical skills, with attention to detail and a focus on quality.
  • Experience working with ERP systems, such as Info/XA, is a plus.
What We Offer:

A competitive salary, comprehensive benefits package, and opportunities for growth and professional development. Join our team and take your career to the next level



  • Allentown, Pennsylvania, United States PEAK Technical Staffing USA Full time

    At PEAK Technical Staffing USA, we are seeking a skilled and detail-oriented Technical Assembly Specialist to join our team.About the RoleThis is a fantastic opportunity for an individual with excellent coordination and mechanical skills to work on assembling complex components and equipment. The successful candidate will be responsible for adhering to...


  • Allentown, Pennsylvania, United States Eastern PA Veterinary Medical Center Full time

    Job Description OverviewThe role of a client liaison is crucial in streamlining communication between clients and service providers at the Eastern PA Veterinary Medical Center. This position acts as a dedicated point of contact, ensuring seamless communication and efficient resolution of client queries.


  • Allentown, Pennsylvania, United States COUNTY OF LEHIGH PENNSYLVANIA Full time

    Job SummaryWe are seeking a highly skilled Hazmat Technical Rescue Specialist to join our team at the County of Lehigh Pennsylvania. This is a challenging role that requires advanced skills, training, and a commitment to teamwork.


  • Allentown, Pennsylvania, United States Uline Full time

    Compensation: Earn up to $58,000 - $72,000 per year with bonuses.About the RoleAs a Bilingual Customer Service Representative at Uline, you'll be responsible for delivering exceptional customer experiences through order processing, inquiries, and technical support. With our collaborative call center and world-class technology, you'll have the tools to excel...


  • Allentown, Pennsylvania, United States WorldStrides Full time

    Job Summary: We are seeking a highly skilled and customer-focused Global Hospitality Liaison to join our team at WorldStrides. As a Global Hospitality Liaison, you will be responsible for representing our company with excellence to our customers on tour. Key Responsibilities: Assist groups with check-in and check-out proceduresCoordinate group activities...


  • Allentown, Pennsylvania, United States Vets Hired Full time

    Job SummaryWe are seeking a skilled Equipment Maintenance Specialist to join our team at Vets Hired.As an Equipment Maintenance Specialist, you will install, maintain, and repair high-speed printing equipment at customer sites. Utilizing diagnostic tools and product schematics, you will troubleshoot and resolve equipment failures, manage parts inventory, and...


  • Allentown, Pennsylvania, United States HL Bowman Inc. Full time

    About the RoleWe are seeking a skilled HVAC Systems Specialist to join our team at HL Bowman Inc. As an integral part of our service crew, you will be responsible for installing, maintaining, and repairing residential HVAC systems, ensuring they operate efficiently and effectively.As a specialist in your field, you will have the opportunity to work with a...


  • Allentown, Pennsylvania, United States Work With Your Handz Full time

    Company OverviewAt Work With Your Handz, we value hard work and dedication. Our team is passionate about delivering exceptional service to our customers.We are a leading provider of HVAC services, committed to building long-lasting relationships with our clients.Salary$32/hour - $52/hour based on experience.Job DescriptionHVAC System Specialist RoleWe are...


  • Allentown, Pennsylvania, United States Sodexo S A Full time

    Join Our Team as a Customer Service AssociateWe are seeking a talented and dedicated individual to join our team as a Customer Service Associate. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience.Key Responsibilities:Prepare and serve food in a clean and...


  • Allentown, Pennsylvania, United States Family Dollar Full time

    Job Description for Family DollarAs a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences. Key responsibilities include greeting and assisting customers with merchandise selection, processing cash register transactions, and addressing customer inquiries regarding the store and its...


  • Allentown, Pennsylvania, United States Perficient Full time

    Perficient is a leading global digital consultancy that helps clients exceed customers' expectations, outpace competition, and grow their business.Job OverviewWe are seeking a Senior Technical Consultant to participate in all aspects of the software development lifecycle, including estimating, technical design, implementation, documentation, testing,...


  • Allentown, Pennsylvania, United States Chaar Full time

    Job OverviewWe are seeking a dedicated Customer Service Representative to join our team at Chaar Airport Rd store in Allentown, PA.Salary: $12-$13 per hour.Key ResponsibilitiesProvide excellent customer service by guiding customers toward products and services that meet their needs.Greet customers, answer phone calls, and maintain a welcoming store...


  • Allentown, Pennsylvania, United States Dunkin' Full time

    Exciting Opportunity at Dunkin' DonutsWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative.This is an excellent opportunity for those looking for growth and leadership opportunities in a fast-paced retail environment. As a valued member of our team, you will have the opportunity to interact...


  • Allentown, Pennsylvania, United States Thermo Fisher Scientific Careers Full time

    About the RoleWe are seeking a skilled Senior Laboratory Equipment Specialist to join our team at Thermo Fisher Scientific. This is an excellent opportunity for an experienced professional to work with cutting-edge laboratory equipment and provide top-notch service to our customers.Job SummaryThe successful candidate will be responsible for providing...


  • Allentown, Pennsylvania, United States Sam's Club Full time

    Job OverviewSam's Club is seeking a talented and enthusiastic Customer Service Associate to join our team. As a key member of our cafe team, you will be responsible for providing exceptional customer service, preparing and serving fresh food, and maintaining a clean and safe environment.About the RoleThis is a fantastic opportunity to start a fulfilling...


  • Allentown, Pennsylvania, United States YorkHoist Full time

    **Job Overview:**We are seeking a highly motivated and experienced Industrial Solutions Specialist to join our team at YorkHoist, a fast-growing family-owned business in the industrial solutions sector.The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for delivering exceptional client service. As an...


  • Allentown, Pennsylvania, United States Hilton Garden Inn Allentown Bethlehem Airport Full time

    Compensation: Based on experience, with a competitive salary range of $17-$20 per hour. The estimated annual salary for this position is approximately $35,000-$40,000, depending on factors such as location and experience.The ideal candidate will have excellent communication skills, be detail-oriented, and have the ability to work independently in a...


  • Allentown, Pennsylvania, United States Vets Hired Full time

    At Vets Hired, we are seeking a highly skilled Equipment Installation and Maintenance Specialist to join our team.Job SummaryThis is a unique opportunity for an experienced technician to work with high-speed printing equipment at customer sites. As an Equipment Installation and Maintenance Specialist, you will be responsible for installing, maintaining, and...


  • Allentown, Pennsylvania, United States Massage Envy Full time

    About the RoleAt Massage Envy, we're passionate about helping others feel their best. As a Sales and Customer Service Associate, you'll be part of a supportive team that's committed to delivering an exceptional experience for our clients.What You'll DoProvide outstanding customer service and help clients feel valued and understoodPromote the value of Total...

  • Deli Team Member

    4 days ago


    Allentown, Pennsylvania, United States The Giant Company Full time

    About The GIANT CompanyThe GIANT Company is a retail store that focuses on making our stores and facilities better every day for our team members, customers, and communities. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, you'll help us achieve this goal by sharing your ideas, learning new skills, and...