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Tech Support Specialist

1 month ago


Beloit, Wisconsin, United States Comply365 Full time
Job Overview

We are seeking a highly skilled Tech Support Specialist to join our team at Comply365. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met promptly and efficiently.

The ideal candidate will have a strong passion for technology, excellent communication skills, and the ability to work in a fast-paced environment. If you're a customer-focused individual who is always looking for ways to improve processes and provide top-notch service, we want to hear from you

About This Position

This position requires a high level of technical knowledge and problem-solving skills. You will be working closely with our product and engineering teams to resolve complex technical issues and ensure seamless customer experiences.

  • Provide technical support to clients via phone, email, and chat
  • Collaborate with cross-functional teams to resolve technical issues and implement solutions
  • Analyze and troubleshoot technical problems to identify root causes
  • Develop and maintain comprehensive knowledge of our products and services
Requirements

To be successful in this role, you will need:

  • 1+ years of experience in technical user support
  • 3+ years of customer service experience
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer

At Comply365, we offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, you can expect:

  • Remote-first, flexible work environment
  • Unlimited PTO
  • Comprehensive benefits package (medical, dental, vision, company-paid life insurance, HSA and FSA options)
  • Paid leave of absence
  • 401(k) plan with company match
  • Ample learning and development opportunities

As an equal opportunity employer, we welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.