Customer Service Representative

4 weeks ago

Eugene, Oregon, United States MTM Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at MTM. As a key member of our customer service team, you will be responsible for handling incoming calls, verifying eligibility, and coordinating non-emergent transportation for our members.

Key Responsibilities
  • Participate in a comprehensive training program to develop your skills in customer service, computer applications, and policy procedures.
  • Manage inbound calls from our members to verify eligibility and coordinate transportation services.
  • Listen and obtain information from callers in a professional and organized manner.
  • Develop and maintain in-depth knowledge of MTM's protocols and procedures.
  • Assume responsibility for self-development and career progression.
  • Maintain flexibility to provide quality service to our members and support MTM's business and operational goals.
  • Meet productivity and quality standards, including abandoned call rates, average handle time, and attendance.
  • May be required to work weekends and holidays as needed.
  • Maintain confidentiality and handle sensitive information in a fast-paced environment.
  • Relate to a diverse range of customers and requests.
Requirements
  • High school diploma or equivalent.
  • Minimum typing speed of 30 wpm or greater.
  • Knowledge of Microsoft Outlook and Word.
  • Authorized to work in the United States and not require work authorization sponsorship.
Preferred Qualifications
  • Previous experience working in a customer service call center.
  • Exemplary communication and phone skills.
  • Outstanding organizational and multi-tasking skills.
  • Ability to maintain high levels of confidentiality.
MTM Incentives
  • Affordable benefits, including medical, dental, and vision.
  • Free life insurance and long-term disability coverage.
  • Paid training and overtime.
  • Paid holidays and paid time off (PTO).
  • Safety bonus.
  • Yearly pay increases.
  • 401(k) with company match.
  • Referral bonus program.

Salary: $17 per hour.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

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