Luxury Guest Services Ambassador
5 days ago
Ambassadors of luxury guest services, we seek exceptional individuals to join our team as Concierges at The Ritz-Carlton. As a vital part of our rooms and guest services operations, you will deliver unparalleled service, exceeding the expectations of our discerning guests.
About This Role
In this role, you will be responsible for responding to guest requests for special arrangements or services, making arrangements or identifying appropriate providers, and following up to ensure satisfaction. You will also gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities. Additionally, you will answer, record, and process all guest calls, messages, requests, questions, or concerns, and contact the necessary individual or department as required.
The Perfect Candidate
We are seeking a highly organized and proactive individual with excellent communication skills and a passion for delivering exceptional customer service. If you have a keen eye for detail and are able to multitask with ease, we encourage you to apply. As a member of our team, you will have the opportunity to develop your skills and knowledge, working alongside experienced professionals who are dedicated to excellence.
Key Responsibilities
* Respond to guest requests for special arrangements or services
* Gather and provide information to guests about the property and surrounding area amenities
* Answer, record, and process all guest calls, messages, requests, questions, or concerns
* Contact the necessary individual or department as required
What We Offer
We offer a competitive salary of $21.81 per hour, plus a range of benefits including health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
Required Skills and Qualifications
* High school diploma or equivalent
* No prior work experience is necessary, as we provide comprehensive training
Location and Work Schedule
This position is located at The Ritz-Carlton Bachelor Gulch in Avon, Colorado, and requires full-time year-round employment.
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