Director of Business Intelligence and Data Analysis

1 day ago


Basking Ridge, New Jersey, United States Verizon Full time

About the Role

This $119,000-$222,000 per year position requires a highly skilled individual to analyze chat and call transcripts, develop natural language processing techniques, and apply statistical models to extract meaningful information from complex data. The ideal candidate will have 8+ years of relevant experience and advanced skills in text analytics tools like Verint and Excel. They will also possess strong analytical and communication skills, with the ability to create compelling data stories using data visualization tools such as Tableau and Power BI.

The successful candidate will be responsible for analyzing large datasets from JD Power surveys and other sources to identify trends, patterns, and key insights. They will also develop forecasting models using statistical techniques and data analysis tools, and conduct qualitative research groups to gather insights into customer behavior and emerging trends. Additionally, they will play a crucial role in collecting, analyzing, and interpreting JD Power data to provide actionable insights to senior leadership and cross-channel stakeholders.



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