Front Desk Ambassador

3 days ago


Herndon, Virginia, United States New Castle Hotels Full time
Front Desk Agent

Are you passionate about delivering exceptional hospitality experiences? Do you thrive in fast-paced environments where no two days are the same? As a Front Desk Agent at New Castle Hotels, you will be the first and last point of contact for our guests, setting the tone for their stay.

Key Responsibilities:
  • Make a lasting impression with a warm and genuine welcome
  • Provide exceptional customer service, whether in person or by phone
  • Anticipate and resolve guest needs, from luggage assistance to restaurant recommendations
  • Be accountable for accurate and efficient front office processes, including cash handling and software proficiency
  • Ensure guest safety and security by following established policies and procedures
Requirements:
  • Excellent verbal and written English communication skills
  • Ability to handle cash and credit transactions
  • Front office software proficiency
  • Light work, exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently
  • Long hours, including standing periods

At New Castle Hotels, we value our guests' experiences and strive to create memorable moments. If you share our passion for hospitality and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.



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