System Experience Manager
21 hours ago
Crothall Healthcare is a leading provider of specialized support services to the healthcare industry. As System Patient Experience Manager, you will play a critical role in managing patient satisfaction activities across multiple units.
The successful candidate will have experience in customer service, training, and operations management. Strong organizational and leadership skills are essential for success in this position.
Key Responsibilities- Track financial incentives and penalties tied to patient satisfaction performance
- Maintain client satisfaction levels through effective communication and issue resolution
- Administer client surveys and respond in a timely manner
- Monitor compliance with regulatory agencies (CMS, JCAHO)
Crothall offers a competitive salary range of $52,000-$57,000 per year, along with a comprehensive benefits package that includes medical, dental, vision, life insurance, disability insurance, and a retirement plan.
Associates also enjoy flexible time off, holiday time off, and access to health and wellness programs. Additionally, Crothall offers a discount marketplace, identity theft protection, pet insurance, commuter benefits, and an employee assistance program.
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