Customer Service Representative

3 weeks ago

Seattle, Washington, United States SeaMar Community Health Centers Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Sea Mar Community Health Centers. As a key member of our Managed Care department, you will play a vital role in ensuring that our patients receive the best possible care and support.

Key Responsibilities
  • Serve as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
  • Assist with public health coverage program applications, ensure patients have selected a primary care provider, and assist in scheduling appointments and identifying other health care services available.
  • Conduct outreach and participate in corporate marketing campaigns, and distribute informational/promotional materials approved by the Managed Care Department.
  • Maintain activity records, submit progress reports as directed by the Managed Care Department, and identify and advocate on behalf of the customer regarding barriers to coverage and/or the utilization of health care services.
  • Strive to increase customer healthcare service utilization through education on services covered as well as customer responsibilities and serve as case managers for families in accessing care.
Requirements
  • High School graduation; AA or BA in Social Services is preferred.
  • At least 1 year of customer service experience is required; preferably in a healthcare environment.
  • The applicant must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
  • Bilingual in English/Spanish preferred.
What We Offer

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies, including medical, dental, vision, prescription coverage, life insurance, long-term disability, EAP, paid-time-off, and 401(k)/retirement options.

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