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HVAC Service Manager

2 months ago

Concord, California, United States Nex-Tech Full time
{"title": "HVAC Service Manager", "content": "Overview

Nex-Tech is proud to be Americas Largest Independent Self-Performing HVAC/R Service Provider. With over 30 years of experience, we have established strong relationships with thousands of long-term customer partners. Our focus on Quality, Value, and Integrity has enabled us to provide a top-notch work experience for our employees.

Responsibilities
  • Active participation in recruiting and hiring of Technicians.
  • Responsible for supervision and development of technician workforce.
  • Assist the Operating Manager with forecasting the companys needs of Technicians and hire appropriately to the needs.
  • Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process.
  • Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.).
  • Handle escalated service issues that are field/technician related.
  • Develop training plan for all assigned Technicians using Company training materials.
  • Responsible for technical support and quality of work for the area.
  • Perform ride along with Technicians.
  • Evaluate and perform annual Technician reviews with VPs approval.
  • Be a positive image and role model to Technician group.
  • Protect the companys image, appearance and reputation.
  • Always be the example of safety.
  • Enforce company policies.
  • Maintain local customer relationships for assigned area with RSM and Account Managers.
Requirements
  • Minimum of 10 years as an HVAC Service Technician, Management experience is a plus.
  • Technical knowledge necessary to provide value to our technicians and customers.
  • Maintain continuous education in the technical field.
  • Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate.
  • Strong attention to detail and quality.
  • Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
  • Ability to focus on desired results.
  • Ability to adapt to very fast-paced environment and deadlines.
  • Maintain a clean and professional appearance.
  • Must be able to travel as needed.
  • Experience in recruiting and hiring Technicians.
Physical Requirements
  • Must be able to lift 100 pounds.
  • Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
  • Must not exceed ladder ratings.
  • Extensive kneeling and squatting.
  • Must be able to climb ladders multiple times.
  • Must be able to haul equipment and tools to roof via ladders.
  • Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.
"}