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Guest Services Manager

2 months ago

Avenel, New Jersey, United States 874 US 1 LLC Full time
Position Overview

The Holiday Inn Express Woodbridge is on the lookout for dedicated customer service enthusiasts to step into the role of Front Desk Supervisor. If you excel in a dynamic setting and take pleasure in enhancing the guest experience, we invite you to consider this opportunity. Exceptional candidates who excel in this position can look forward to growth within our organization.

Shift Availability:

Candidates must be flexible and prepared to work a variety of shifts, including weekdays, weekends, and holidays:

  • Morning Shift: 7:00 a.m. – 3:00 p.m.
  • Evening Shift: 3:00 p.m. – 11:00 p.m.
  • Mid-Shift Variations (e.g., 9:00 a.m. – 5:00 p.m., 12:00 p.m. – 8:00 p.m.)

About Us:

As part of the Hotels Unlimited family, the Holiday Inn Express Woodbridge is a New Jersey-based, family-owned establishment founded in 1979. We are committed to excellence and growth through our dedicated team members. Our guests choose our hotels for the attentive and caring service provided by our staff. We recognize that small gestures of kindness significantly enhance the hospitality experience.

We strive to support your role and champion your success.

Expectations:

In this pivotal role, you will:

  • Exhibit a proactive attitude and outstanding communication skills.
  • Assist guests with check-in, check-out, and reservation management.
  • Address guest inquiries and resolve concerns promptly and courteously.
  • Collaborate with team members and other departments to foster a positive work atmosphere.
  • Go above and beyond to ensure guests feel welcomed and valued throughout their stay.
  • Experience with Opera software is advantageous.
  • *Flexibility to work various hours, including nights, weekends, and holidays, is essential.*