Multilingual Customer Support Associate
5 days ago
About the Job
As a Customer Support Associate at Jackson Hewitt, you will be the key point of contact for our clients, providing them with top-notch support and ensuring their overall satisfaction.
Responsibilities:
- Respond to client inquiries via phone calls, efficiently addressing their needs, complaints, or issues related to products or services.
- Accurately document customer records and cases while utilizing software, databases, scripts, and tools effectively.
- Take ownership in researching, resolving, or escalating customer issues in a diligent and professional manner.
- Maintain open communication with clients to understand their requirements and provide solutions that meet their expectations.
What We Offer
We offer a competitive salary of $45,000 per year, depending on location, as well as opportunities for growth and development within the company. If you are passionate about delivering exceptional customer experiences and have excellent communication skills, we encourage you to apply for this exciting role.
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