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Cloud Infrastructure Specialist

1 month ago

Plano, Texas, United States Bowman Williams Full time

We are a Cloud Services Provider that prides ourselves on bringing cutting-edge technology products and services with top-notch advisors to a wide range of markets, including financial, legal, educational, industrial, and medical.

We are seeking a Cloud Infrastructure Specialist with a background in the MSP industry who can hit the ground running.

Your key responsibilities as a Cloud Infrastructure Specialist will be top-tier escalations and leading projects.

Your expertise in diagnosing and resolving complex IT issues, along with your exceptional communication skills, will be essential in ensuring our clients' IT environments operate efficiently, securely, and reliably.


Cloud Infrastructure Specialist Responsibilities:


Lead the implementation and build-out of comprehensive support services for Microsoft-related technologies, including but not limited to Microsoft 365, Teams, Azure, SharePoint, Windows Server, and SQL.

Drive the design and implementation of support services for virtualization technologies such as VMware and Microsoft platforms.
Take charge of IT support issues related to internal systems and network infrastructure, ensuring seamless implementation and prompt resolution.

Spearhead the design and implementation of technical services and support at the network level, encompassing WAN and LAN connectivity, routers, firewalls, and security measures.

Oversee the administration and implementation of hosted and cloud solutions for customers, leveraging technologies that align with their specific requirements.

Lead the design and implementation of advanced support strategies and oversee the implementation of backup and disaster recovery solutions.

Guide the implementation and support of remote access solutions, including VPN, Terminal Services, and VMware, ensuring secure and reliable access for users.

Drive the documentation process for all computer systems and network infrastructure, ensuring comprehensive documentation of implementation and build-outs.
Facilitate effective communication with customers, providing updates on implementation progress and coordinating changes or outages as required.

Cloud Infrastructure Specialist Benefits:
Health, Dental, and Vision Insurance
401(k) with company match
Partial WFH (2-3 days per week)
PTO + Paid Holidays
Certification Reimbursement