Customer Service Representative

1 week ago


Littleton, New Hampshire, United States Adventure Ready Brands Full time
Customer Service Representative

At Adventure Ready Brands, we're passionate about inspiring outdoor adventure. As a Customer Service Representative, you'll play a vital role in ensuring our customers have an exceptional experience with our products.

Key Responsibilities:

  • Process orders and returns efficiently, ensuring timely fulfillment of customer needs
  • Communicate effectively with customers to resolve issues and provide general support
  • Manage backorders, communicate with customers, and update CRM database
  • Respond to emails, phone calls, and customer inquiries in a prompt and professional manner
  • Field customer complaints, document issues, and ensure GMP compliance
  • Collaborate with sales managers to resolve customer issues and improve customer satisfaction
  • Develop knowledge of products and provide feedback for improvement

Requirements:

  • High school diploma
  • Excellent communication and customer service skills
  • Strong computer aptitude and proficiency with Microsoft Office Software
  • Pleasant and professional personality and demeanor

About Us:

Adventure Ready Brands exists to inspire outdoor adventure. We have a strong history and portfolio of brands focused on enjoying the outdoors. Our core competencies include Customer and Consumer Focus, Results Oriented, Leadership, Innovation and Initiative, and Communication and Teamwork.



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