Customer Service Representative
1 week ago
At Adventure Ready Brands, we're passionate about inspiring outdoor adventure. As a Customer Service Representative, you'll play a vital role in ensuring our customers have an exceptional experience with our products.
Key Responsibilities:
- Process orders and returns efficiently, ensuring timely fulfillment of customer needs
- Communicate effectively with customers to resolve issues and provide general support
- Manage backorders, communicate with customers, and update CRM database
- Respond to emails, phone calls, and customer inquiries in a prompt and professional manner
- Field customer complaints, document issues, and ensure GMP compliance
- Collaborate with sales managers to resolve customer issues and improve customer satisfaction
- Develop knowledge of products and provide feedback for improvement
Requirements:
- High school diploma
- Excellent communication and customer service skills
- Strong computer aptitude and proficiency with Microsoft Office Software
- Pleasant and professional personality and demeanor
About Us:
Adventure Ready Brands exists to inspire outdoor adventure. We have a strong history and portfolio of brands focused on enjoying the outdoors. Our core competencies include Customer and Consumer Focus, Results Oriented, Leadership, Innovation and Initiative, and Communication and Teamwork.
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