Customer Service Representative

3 weeks ago


Littleton, New Hampshire, United States Littleton Coin Company Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Responsibilities:

  • Customer Service: Respond to customer phone calls in a friendly and courteous manner, providing accurate and timely information to resolve their inquiries.
  • Order Fulfillment: Accurately enter customer orders and resolve basic questions in a fast-paced environment.
  • Incentive Programs: Earn additional income through our phone feature program, which rewards exceptional customer service and sales performance.

Requirements:

  • Education: High school diploma or equivalent required.
  • Customer Service Experience: Prior experience in customer service is a plus, but not required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Technical Skills: Ability to enter 35 words per minute while talking to customers, with a high level of accuracy.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals and objectives.
  • Dependability: Dependable and reliable, with a strong commitment to meeting deadlines and delivering results.
  • Attention to Detail: Attentive to detail and committed to accuracy in all aspects of the job.

About Us: Littleton Coin Company is a leading direct response company specializing in coins, paper money, and supplies for collectors. We offer a competitive compensation package, including medical, dental, vision, and 401(k) benefits, as well as opportunities for professional growth and development.



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