Guest Experience Specialist
4 days ago
We are an equal opportunity employer seeking a skilled Guest Experience Specialist to join our team at Jupiter Beach Resort & Spa. The successful candidate will be responsible for delivering exceptional guest experiences, ensuring a warm welcome, and handling various administrative tasks.
The ideal candidate will possess excellent communication skills, be patient, and have the ability to work well under pressure.
Main Responsibilities:
- Greeting guests upon arrival and making them feel welcome
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests
Qualifications:
- High school diploma or GED
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Estimated Salary: $40,000 - $50,000 per year, depending on location and experience. We offer a competitive benefits package including health insurance, dental insurance, vision insurance, life insurance, 401(k), short term disability, free associate parking, free meal for every shift worked, 25% discount in resort outlets, hotel discounts with OPL, and friends and family discount.
This is an exciting opportunity to join our team and contribute to delivering exceptional guest experiences.
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