Guest Experience Specialist

4 days ago


Jupiter, Florida, United States Jupiter Beach Resort & Spa Full time
Job Overview

We are an equal opportunity employer seeking a skilled Guest Experience Specialist to join our team at Jupiter Beach Resort & Spa. The successful candidate will be responsible for delivering exceptional guest experiences, ensuring a warm welcome, and handling various administrative tasks.

The ideal candidate will possess excellent communication skills, be patient, and have the ability to work well under pressure.

Main Responsibilities:

  • Greeting guests upon arrival and making them feel welcome
  • Administering check-ins and check-outs
  • Providing front desk services to guests
  • Assigning rooms and taking care of administrative duties
  • Delivering mail and messages
  • Processing guest payments
  • Coordinating with bell service and staff management
  • Being a source of information to guests on various matters such as transport and restaurant advice
  • Accommodating general and unique requests
  • Diffusing conflict or tense situations with guests

Qualifications:

  • High school diploma or GED
  • Previous customer service experience
  • Exceptional interpersonal skills
  • Excellent written and verbal communication
  • Time management and organizational skills
  • Conflict resolution experience
  • Patience and good listening skills

Estimated Salary: $40,000 - $50,000 per year, depending on location and experience. We offer a competitive benefits package including health insurance, dental insurance, vision insurance, life insurance, 401(k), short term disability, free associate parking, free meal for every shift worked, 25% discount in resort outlets, hotel discounts with OPL, and friends and family discount.

This is an exciting opportunity to join our team and contribute to delivering exceptional guest experiences.



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